Tele-collections Officer at Mwanga Limited

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

We are recruiting to fill the position below:

Job Title: Tele-collections Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Manages recovery of overdue loan
• Contacting customers daily / weekly and informing them of their overdue loans
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Requirements:

• Minimum Qualification: B.Sc/HND
• 0 - 2 years Post-NYSC relevant work experience.
• Below 33 years
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will bean added advantage.

Salary
N50,000 - N70,000 Monthly.

Application Closing Date
28th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to:  [email protected] using the Job Title as the subject of the email.