The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Fraud Analyst
Location: Lagos
Employment Type: Full-time | Onsite
Report to: Fraud Manager
Category: Services - Fraud
Job Description
- As an Analyst, you will have the opportunity to work on major fraud initiatives in the acquisition of the Fraud Strategy within the fraud team.
- This role enables you to work directly with the global fraud analytical team in catering to the end-to-end analytical needs of the in-country fraud team. You will have the chance to work with cross-functional teams and leverage state-of-the-art tools (Notion, Looker, PowerBI, SQL and many others) and be expected to manage communication with the fraud manager regularly.
Responsibilities
- Proactively monitor fraud analytics dashboards and trends, to uncover possible fraud cases warranting investigation.
- Conduct due diligence and process all fraud tickets from the Fresh desk with complete accuracy.
- Investigate fraud leads from POC model, AWI model and FSR model.
- Processing, documenting, and dispositioning fraud good leads accurately on the fraud SharePoint tracker to give strategic visibility to Management.
- Sanction DSRs and other Sales Force Members for misconduct in line with the company’s Fraud Risk Management Policy and refer officers to HR disciplinary.
- Conduct sales KYC fidelity audit and provide weekly reports to Management while flagging infractions to their respective stakeholders for remediation.
- Provide actionable weekly fraudulent Seller risk reports to the leadership team.
- Assign and prioritize cases to Fraud Investigators that require field investigations
- Occasionally support the team for field investigations and taking appearances for legal proceedings on behalf of the company in court.
- Contribute to the creation of fraud rules by providing analytical data to support decisions.
- Provide analysis, reporting, insights, and communications regarding the prevalence of fraud.
- Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
- Send reports on daily ticket resolution and audits.
- Prepare monthly field plan on behalf of the fraud team for field investigations.
- Regularly monitor sales agents’ performance regarding credit metrics and fraud indicators
- Conduct disciplinary investigations and measures as per fraud policies.
- Respond to all fraud inquiries and leads provided within stipulated timelines.
- Maintain a high standard of accurate fraud data
- Support the team on the closure of all fraud cases within stipulated timelines.
- Report regularly and clearly on fraud and sales team discipline trends
- Support the fraud team in effecting DSR suspensions and provide insights on appropriate team disciplinary measures as stipulated by the policy.
- Liaise with other departments to ensure that actions are appropriately carried out to execute key initiatives to reduce risk and improve accountability.
Requirements and Qualifications
- Bachelor's or Master's Degree in Finance, Business Management, Business Administration or any relevant discipline.
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
- At least two (2) years’ of work experience in the same or related role
- Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, etc
- Strong attention to detail and accuracy to factor every piece of information in the investigation of cases is required.
- A goal-oriented individual with a strong focus on completing tasks and producing high-quality results within a fast-paced environment.
- Ability to work in a team-oriented environment as well as the ability to collaborate with other professionals relevant in performing the job successfully.
- Must be comfortable with analyzing and synthesizing large data sets and require the ability to work independently and make complex investigative decisions
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/499618/fraud-analyst-at-mkopa-nigeria.html