NMC Operator at a Leading IT Company - Terawork

Terawork - Our client, a leading IT company is recruiting a competent and qualified professional to fill the position below:

Job Title: NMC Operator

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Proactively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officers on duty. through proactive and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at
• Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.

Job Requirements

• BEngr / HND in Engineering or other related courses.
• Minimum of 3 years of experience as a Network Engineer with an ISP.
• Good knowledge of enterprise-class IP infrastructure (routers/switches/firewalls).
• Cisco CCNA/CCNP certification.
• Self motivated and capable of working in a cross-functional team.
• Clear written and verbal communication skills, good telephone manners.
• Practical, accurate and precise.
• Experience of network management.
• Good knowledge of networking equipment administration.
• Confident in MS office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency
• Ability to assess and prioritize faults and respond or escalate accordingly.

Application Closing Date
3rd February, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online