Ticketing & Reservation Officer at Findrex Travels and Tours Limited

Findrex Travels and Tours Limited to your organization. We are International Air Transport Association (IATA) accredited agents under the new Billing and Settlement Plan (BSP) disposition. Also an accredited member of National Association of Nigeria Travel Agencies (NANTA).

We are recruiting to fill the position below:

Job Title: Ticketing & Reservation Officer

Location: Lagos
Job Type: Full Time

Responsibilities
Incumbent responsibilities include but not limited to:

• Acquiring and managing customers to meet the business goals.
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Organize travel arrangements from beginning to end, through booking tickets and hotel accommodation, securing rental transportation, etc.
• Must be able to monitor bookings, clear queues regularly and prevent ADMS.
• Supply travellers with pertinent information, travel updates and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balance payments from passengers.
• Handle unforeseen problems and complaints and determine eligibility for refunds base on ticket rules.
• Create and update electronic records of clients.
• Liaise with sales and marketing to create attractive offers.
• Arrange travel for business and vacation customers.
• Determine and satisfy customers’ needs and preferences, such as schedules, destinations and costs
• Plan and arrange tour packages suitable for prospective customers.
• Be efficient in fare management and interpretation of ticketing rules.
• Must be able to work with Amadeus, Sabre and Galileo efficiently and can develop beneficial business relationship with all the GDS and airlines in the best interest of the company.
• Make alternative booking arrangements if changes any arise before or during the trip.
• Should be willing to work 24 hours whenever the need arises and available to do any other job as may be assigned by management.
• To be suitable for this position, applicant must not be running any programme or course currently and should not have the plan to for at least after 2 years.

Requirements
Details of the required qualifications, skills and experience is as contained below:

• Minimum of a B.Sc / HND qualification
• Proficiency in the use of the three (3) GDS is a must especially Amadeus.
• Minimum of five (5) years’ working experience in a Travels and Tours Company
• Certification in Travels and Tourism is a plus.
• Efficient in the use of Microsoft Excel.
• Excellent Written and Verbal Communication Skills
• Good Analytical Skills
• A Positive attitude and a growth mindset.
• Must be within Island and Yaba Environs.

Application Closing Date
25th February, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.