Entry Level Tele - Collections Officer at Mwanga Limited

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Entry-Level Tele-Collections Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Manages recovery of overdue loan
• Contactingcustomersdaily/weekly and informing them of their overdue loans
• Following up with customers daily / weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers to feedback daily/weekly

Requirements

• Minimum Qualification: B.Sc / HND
• Post-NYSC
• Candidate must be within the age of 21- 33 years
• 0-2 years experience intel-collections, telemarketing, sales and Customer Service will be an added advantage
• Strong Written, Communication, and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Agile, Teachable, and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales / marketing, and analytical skills will be an added advantage.

Salary / Benefits

• N50,000 - N70,000 monthly.
• HMO
• Subsidized Lunch

Application Closing Date
28th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.