The People Practice - Our client, a Luxury Bed & Bath Store, is recruiting to fill the position below:
Job Title: Senior Operations Manager
Location: Lagos
Employment Type: Full-time
Department: Operations
Job Description
- Our client who is aLuxury Bed & Bath Storeis looking to hire a Senior Operations Manager who will be responsible for monitoring all operational processes and procedures using a compliance management system to ensure that the company complies with all legal regulations and ethical standards.
Responsibilities
- Work with the Managing Director to define short, medium, and long-term direction of the business with clearly articulated operational plans
- Drive operational efficiency through the right use of human and material resources to achieve designated goals and objectives
- Optimize existing processes and procedures. develop compliance programs by reviewing company policies and advising management on possible risks.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
- Find ways to increase the quality of customer service through effective risk management
- Manage Wholesale and Trade Partners to efficiently drive operations
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Perform quality controls and monitor inventory and production KPIs
- Ensure operational activities are executed in a timely manner and within a defined budget
- Manage budgets and forecasts
- Manage information flow through adherence to workflow systems and information.
- Create and manage effective action plans in response to audit discoveries and compliance violations.
- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.
- Ensure all employees are educated and updated on the latest regulations, policies, and processes.
- Assess company operations to determine compliance risk.
- Create and manage effective action plans in response to an audit
- Streamline the components of various office systems by eliminating unnecessary tasks (and the costs associated with the performance of those tasks)
- Identify the tasks and decisions for new processes and develop flow charts using the appropriate symbols.
- Identify, assess, measure, monitor, control, and report risks to senior management and manage relevant risks within the framework established
- Drives compliance with Company policies and external regulations.
Key Skills and Competencies
- Minimum of a First Degree in a Business-related Discipline
- Minimum of 5 years plus work experience as an Operations Manager
- Relevant training; professional programs
- Knowledge of organizational effectiveness and operations management
- Proficient understanding of the company’s processes, policies, and procedures
- Excellent knowledge of the business process and control analysis
- Analytical, problem solving, and decision-making skills
- Highly trained in conflict management and business negotiation processes
- Excellent report writing skill
- Knowledge of general business software and aptitude to learn new applications
- Excellent interpersonal skills
- Good leadership and team-building skills
- High level of integrity and confidentiality
- Attention to detail
- Strong oral and written communication skills
- Good interpersonal and communication skills – written and spoken
- Proficiency in the use of Ms. Office Suite (Word, Excel, and PowerPoint).
Application Closing Date
9th March, 2023.
https://www.hotnigerianjobs.com/hotjobs/503078/senior-operations-manager-at-a-luxury-bed-bath-sto.html