Head of Telesales at Ulesson Education Limited (UEL)

uLesson is a venture-backed education technology business whose mission is to enable African learners to reach their maximum potential by making high-quality digital education services widely accessible.  Our app hosts thousands of educational video tutorials that combine quality lessons delivered by experts in education, with digital animations and illustrations to explain key concepts; thereby, providing students with an unprecedented learning experience in its richness, scope, interactivity, and effectiveness.
 
We currently provide students between the grades of 1 and 12 with access to high-quality, curriculum-relevant, animated video lessons. At the moment, our uLesson App has been downloaded over 2 million times and we’ve been featured by credible media houses like CNN, Venturebum, Techcrunch, Quartz, and Business insider.

We are recruiting to fill the position below:

Job Title: Head of Telesales

Location: Abuja

Job Description

• The Head of Telesales is responsible for managing the telesales team within uLesson.
• His/her job is to train team members, set sales targets, implement sales strategies, monitor performance, and handle customer complaints.

Roles and Responsibilities

• Build, lead, and manage a high-performing Telesales team.
• Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
• Manage the CRM system to optimize data and leads.
• Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership.
• Participate in overall sales strategy development and lead execution to meet sales targets.
• Monitor and review phone calls of the telesales team to ensure quality service and compliance with applicable policies and best practices.
• Create a KPI-driven environment; coach team members to succeed, share best practices, and introduce new incentives to motivate them.
• Maintain customer relationships and fine-tune processes for escalating customer complaints.
• Write conversion-optimized sales scripts, and develop and implement training material and new technology to support the development of the Telesales team at all levels.
• Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
• Work closely with other teams within the company to ensure brand consistency across all communications channels and increase sales.
• Perform other responsibilities as may be required.

Requirements

• Bachelor's Degree in Marketing, Business Management, or a similar field.
• Previous experience working as a telesales manager, managing world-class Telesales teams who can deliver ambitious revenue targets via efficiency and processes at scale.
• Strong organizational and sales skills.
• Ability to multitask, think strategically, analytically, and creatively to break down problems and find effective solutions.
• Good verbal and written communication skills – the ability to collaborate with cross-functional team members at all levels.
• Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success.
• Ability to work well under pressure.

Compensation
Competitive

Application Closing Date
Not Specified.