Customer Service and Transaction Specialist at Furex Technologies

FUREX is an innovative, technology-driven company that has existed for five years. It builds industry-leading products that offer crypto-to-crypto swaps, allow consumers and merchants to deposit their coins, and buy/sell digital assets like bitcoin, Ethereum and gift cards on secure and easy-to-use interfaces.

We are recruiting to fill the position below:

Job Title: Customer Service and Transaction Specialist

Location: Lekki / Ajah, Lagos
Employment Type: Full-time
Work Structure: Rotational Work Shift Structure

Summary of Function

• The Customer relations and Transaction specialist is responsible to manage client transactions with the organization while delivering quality service within defined timeline.

Job Function
Customer Service Units:

• Bitcoin Account Management Unit
• Monitor and Supervise Transactions
• Ensure Clients get Timely Response to all Enquiries for Bitcoin, USDT, Crypto
• Generating and Manage Reports.

Giftcard Transaction Specialist Unit:

• Adding clients that want to trade bitcoin and crypto generally to the bitcoin groups created for the CTRS operations.
• Trading Gift cards daily
• Generating and Manage Reports.

Finance Unit:

• Monitor Day to Day operations in the department
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Validate Withdrawals of and for Customers
• Ensure Cashflow is stable
• Process timely payments for all Clients
• Generating and Manage Reports.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification with 0 - 1 year work experience.

Skills and Attributes:

• Experience reconciling accounting figures and financial records
• Ability to identify errors
• Appropriate handling of sensitive information
• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages.

Salary
N60,000 - N80,000 / month.

Application Closing Date
2nd March, 2023.