Customer Service Representative at Lorache Consulting Limited

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always and build sustainable relationships and trust through open and interactive communication.
• Generate sales leads and retain existing clients.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Sound product knowledge to address customers' inquiries.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and
• complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Any other tasks as assigned by Team Lead

Qualification

• BSc / HND / OND in any field of study
• Proven experience as a customer service representative
• Proficiency in Microsoft office.

Application Closing Date
20th March, 2023.