Pre-Sales Lead, Artificial Intelligence for IT Operations (AIOPs) at Signal Alliance Technology Holding

Signal Alliance Technology Holding is one of the leading Technology Integrators for corporate organizations in Nigeria. For over two decades, we have been helping organizations to thrive by empowering them with technology solutions that add optimal value to their operations.

We are recruiting to fill the position below:

Job Title: Pre-Sales Lead, Artificial Intelligence for IT Operations (AIOPs)

Location: Lagos Island, Lagos
Employment Type: Full-time
Work Type: Hybrid

Key Purpose of Job

• To drive leads for service management and expand our service management and AIOps deals. Also interacting with leading new ITSM OEM and drive partnership.

Main Responsibilities

• Actively develop and progress qualified opportunities for AIOps working with the SA Sales teams.
• Act as a deep technical expert in Service Management and AIOps opportunities and leverage your experience to make presales engagements successful.
• Collaborate with other internal SA teams to drive unmatched customer satisfaction.
• Maintain an understanding of the client’s industry, including industry trends.
• Collaborate with SA sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
• Support customer technical escalations, on-site health checks, best practice sharing, designing solutions, and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.

Anticipated Outcomes of Role

• Achieve an annual target of at least $750,000.00.
• Work with the existing team and bring them up to speed on skillset gap and mitigation.
• Establish new OEM partnership with (AppDynamics) and other viable OEM.

Requirements
Education:

• Good First Degree in any discipline

Experience:

• Minimum of 5 years’ experience in ITSM Presales role.
• Minimum of 2 years’ experience of being a team lead.

Professional Membership/Certifications:

• ITIL, COBIT, TOGAF amongst other
• Compensationis very attractive: HMO, Pension, Bonus, etc all inclusive.

Knowledge:

• Business value chain/business verticals within the technology space
• Industry product knowledge
• Clear understanding and knowledge of B2B Business environment
• Ability to present to a C-Suite audience.
• Ability to prepare a ITSM related customer journey plan for our clients

Application Closing Date
21st March, 2023.