Victory Travels and Tours Limited is an IATA-accredited Travel Management Company (TMC). Our close to three decades of requisite industry experience and solid network base allow us to provide a seamless and memorable travel experience for our clients.
We are recruiting to fill the position below:
Job Title: I.T Personnel
Location: Lagos
Job Description
- Tier 1 IT support delivery.
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Inventory maintenance.
- Log all support Issues.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems.
- Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.
- Install and monitor anti-virus software.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and frequently asked question lists for end users.
Salary
N100,000 - N150,000 monthly.
Application Closing Date
15th March, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/507936/it-personnel-at-victory-travels-tour-limited.html