Work Better Africa is a workforce development and workplace transformation company that stimulates effective collaboration between employers and employees to build profitable and sustainable businesses. We empower the workforce to attain high-level Productivity, Peak Performance and become Profit oriented through our bespoke training and development programmes. Our services include: Recruiting, Training, Coaching, Business Consulting and Publishing.
We are recruiting to fill the position below:
Job Title: Hotel General Manager (Expert)
Location: Abuja (FCT)
Employment Type: Full-time
Position Summary
- The General manager is responsible for all aspects of operations at the hotel, from day-to-day staff management and guests. He / She should be an ambassador for the brand
- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.
- Responsible for managing the Hotels management team (HODs) and overall hotel targets to deliver an excellent Guest experience
- A General Manager would also be required to manage profitability and guest satisfaction measures.
Duties and Responsibilities
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and overseeing the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
- Developing improvement actions, and carrying out cost savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
- Prepare monthly financial reporting for the owners and stakeholders.
- Draw up plans and budgets(revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Prerequisites:
- The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
Education and Experience
- A University Degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.
- 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. And 5 to 10 years of experience as a General Manager or Asst. General Manager.
Application Closing Date
25th March, 2023.
Method of Application
Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/508496/hotel-general-manager-expert-at-work-better-africa.html