TruPurpose Job Shop Limited is a Management Consultancy firm located in Ibadan. We arelicensed by the Federal Ministry of Labour & Employment & has been in operation for more than a decade. Presently, we provide recruitment services in South-West Nigeria. Our services include recruitment, background check, staff outsourcing,overseas university placement.
We are recruiting to fill the position below:
Job Title: Service Center Supervisor
Location: Ring Road - Ibadan, Oyo
Employment Type: Full-time
Job Responsibilities
- Overseeing daily operational activities on pending jobs
- Allocating jobs to the technicians and monitoring their activities
- Reviewing daily work report with the team and taking corrective measures
- Coordinating with spare parts officers. Placing order for parts and tracking the orders
- Ensure KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc) are met
- Ensure quality service delivery with minimum recurrent repair
- Reduction of customer escalations
- Daily monitoring the productivity of the technicians
- Preparing weekly budget for service operations
- Preparing spare part failure report
- Checking local repair possibilities for PNA cases, and sending the repair quotations to the service manager for approval
- Ensuring adequate spare parts are available at the SVCs (Safety stock planning and execution)
- Generating and achieving out-warranty income targets (Reduction in third party repairs installations)
- Monitoring and completion of AMCs (Annual Maintenance Contract)
- Improving service centre hygiene and compliance to service standards (Job cards, processes, policies, etc)
- Participating in monthly/quarterly spare parts counting and labelling activities
- Ensuring service cost reduction through proper inventory control methods
- Technical skill monitoring and productivity improvement
- Planning, organizing and scheduling training for front, backend and field force team.
Job Requirements
- A minimum of HND / Bachelor’s Degree in Electrical / Electronic Engineering or any other relevant discipline
- 6 - 8 years technical service/maintenance experience in a sales driven organisation
- Good knowledge of a recognized ERP package
- Ability to think outside the box
- Leadership skills
- Attention to details
- Good Communication skills
- Customer service oriented
- Proficient in the use of Microsoft Word, Microsoft Excel & Microsoft PowerPoint.
- Male
- 30 - 40 years old.
Salary
N120,000 - N150,000 Monthly.
Application Closing Date
22nd March, 2023.
Method of Application
Interested and qualified candidates should send their Applications / CV to: [email protected] using "Service Center Supervisor - Ring Road" as the subject of the mail.
Note: For more enquiries call: 07083248640 , 09024126032 & 09061499581 .
https://www.hotnigerianjobs.com/hotjobs/509073/service-center-supervisor-at-trupurpose-job-shop-l.html