Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We are recruiting for the position of:
Job Title: Relationship Manager, International Organization Public Sector Group
Job ID: 12793
Location: Nigeria
Division Customer Channel: Direct Channel
Position Category Business Banking
Employment Type Full Time - Permanent.
Division Proposition
- Customer Channel: Direct Channel
Main Purpose of the Job
- Owns the client relationship with the bank
- Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
- The main focus of the role is to sell the Bank’s products with a view to ensuring that the best solutions are given to the client in a value adding way.
- Win new IO relationships - the Embassies, Local & International NGOs, Bi-laterals etc
- Manages IO client portfolio and client relationship to maximize cross selling revenues and client profitability.
- Responsible for liaising with Credit Department (if necessary), providing inputs during credit origination, evaluation and the execution of credit offers.
- Prospecting for new IO clients.
- Manages client budget across all products as approved and also ensuring organic growth through new transactions.
- Liaising with product houses to facilitate new opportunities for both new and existing Clients.
- Manages and Monitors Client account utilization across asset classes and ensures risk management on all client accounts.
- Providing strategic and tactical planning on client’s account by preparation and updating of account plans.
- Responsible for providing information to all internal stakeholders as regards the position of clients within the industry based on client & market knowledge (Get acquainted with key socio-economic indicators within Nigeria & Globally).
- Responsible for managing client service team within the assigned sector in ensuring optimal products utilization, cross selling & effective service delivery according to the set targets.
- Review and analyse client’s financials as well as other relevant reports in order to fully understand the client’s business and needs.
- Support the TB / TSE in the actualization of motivations for changes in pricing, deferrals and sign off on excesses on facilities.
- Preparation of account plans to project client’s performance and position within the industry with a view to further drive business opportunities.
Key Performance Measures:
- Meets financial targets.
- Works within agreed turnaround time for all processes.
- 100% Customer Retention.
- 80% Customer Satisfaction (Customer satisfaction survey).
- Minimum Multirater Score.
- Cross sell Ratio.
- Asset Utilisation.
- Actual number of new customers.
High Dimensions of the Job:
- High relationship management of the Clients.
- Matrix relationship within the group.
- Interface with all product houses.
- Should create a wide sphere of influence within the organizations.
Important Relationship:
- Liaise with all product houses - Internal Relationship.
- Liaise with CIB Research team for sector research.
- Required to demonstrate strong leadership, communication, negotiation and interpersonal skills.
- Contact person with the relevant Management Team member of Client Organizations - External relationship.
- Liaise with relevant regulators.
- Liaise with relevant industry counterparts.
- Liaise with Credit (if necessary) for all credit facilities – Internal Relationship.
Reports:
- Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly).
- Preparation of monthly performance report with inputs from Business Mgt team.
- Routine monitoring of all arrangement, with client to optimize outcomes.
Problem Solving, Planning & Decision Making:
- Strategic Advisor to the Client.
- Make informed decisions on the appropriate solutions to Clients' needs.
- Ability to escalate issues in a timely manner.
- Should conduct root cause analysis as required.
Planning:
- Weekly, monthly and Yearly.
Decision Making:
- Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
- Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources.
Required Skills and Qualifications
Knowledge:
- Minimum Qualifications: B.Sc.
- Knowledge of all Bank products and services.
- Conversant with CBN regulations.
- Products/services, local target market.
- Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills.
Experience
- Minimum of 5 years experience (depending on level)
- Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.
- Would require 3 months of full time training/exposure on the Bank’s products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)
Required Competencies
Personal Competencies:
- The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.
Application Closing Date
14th March, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online