Head of Operations at Cam

Câm is a dairy company on a mission to revolutionise the dairy industry in Nigeria. We are building a technology-enabled pastoralist-driven dairy company that unites pastoralists across Nigeria, reducing poverty in rural communities and producing enough milk to meet the nutritional deficiencies of the most vulnerable. Our ambition is to help build a future-proof economy, create rural career opportunities for Nigerian youth, and become part of the solution for how we provide nutrition for a projected population of 400 million people.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Abuja

Job Description

• As an operations intensive business, which involves sourcing raw milk from pastoralists and transporting and delivering perishable dairy products to customers under temperature-controlled conditions, Câm is looking for a supply chain expert that is committed and passionate about our purpose, ambition, and values, and has a high degree of integrity, to help build and grow our operations.
• The role combines the need for both strategic thinking and planning, strong organisational and operations management skills, as well as the day-to-day process and people management necessary for success in a rapidly evolving environment.
• You will be a confidential and trusted partner and adviser to the CEO.
• You will oversee the development of internal operations processes and work with the CEO to build our organisational culture.
• You will direct the complete spectrum of operations spanning field operations, factory operations, subcontracting & procurement, inventory & warehousing, logistics, distribution, and maintenance. You will be responsible for all field operations from farm to factory and extension support services.
• You will oversee network optimization, planning analysis, KPI reporting, allocation and support initiatives as needed,
• You will develop and drive the operations strategy for helping the business to win in the marketplace.
• You will implement effective operations that improve our operational costs and increase our customer footprint and service rating.
• The ideal candidate for this role is passionate and motivated by opportunities to transform bold and ambitious ideas into actionable, impactful strategies.
• This is the ultimate role for a driven individual with big career ambitions, and aspirations to grow into the role of an Operations VP of a highly successful industry leader in the future.

Responsibilities

• Contributing to strategic decision-making, business planning, and organisational development.
• Collaborating with the CEO on setting and communicating measurable, time-bound organizational priorities, developing and managing the implementation of plans, ensuring continued alignment of resources and regularly reviewing progress on achievement in line with these priorities.
• Building, managing and leading a supply chain operations team that effectively demonstrates Câm’s organisational culture and values.
• Engaging with and building relationships with community leaders, including pastoralists and farmers engagement
• Overseeing and ensuring the development of training content and conducting training for team members and pastoralists.
• Designing and implementing data collection systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations.
• Promoting the identification and adoption of established best practices, whilst creating an environment that encourages the implementation of creative solutions.
• Planning and managing raw materials, coordinating logistics and distribution of finished products (in-house and with 3PLs and fulfilment partners) with a focus on operational excellence, cost management, proactively monitoring performance and daily execution to ensure timely fulfilment of customer orders and excellent customer service.

Role Requirements

• Must have a Bachelor’s Degree in Engineering, Operations, Business Management, Supply Chain, or Organizational Leadership.
• Must have a Master's Degree in a related field is a plus.
• Must have 3 years experience in senior management with stand-out performance managing high-level organisational operations, systems and people in various fields and departments and a minimum of 9 years experience in an operational role.
• Experience with various facets of operations: project management, planning, forecasting, logistics, warehousing and inventory management.
• Experience managing dispersed teams.
• Success leading projects in different departments and functions.
• Exposure to implementing continuous improvement and change management.
• Understanding of best practices in budget management and cost analysis.
• Superior communication skills - the ability to communicate/present at different organisational levels and work cross-functionally
• Proficiency in Microsoft Office tools (Word, Excel, and PowerPoint).
• Languages: Fluency in English and Hausa (Fulfulde is a strong advantage).

Skills and Attributes:

• You are a multifunctional, results-driven leader, manager, collaborator, and culture builder - able to identify, take advantage of and build on the right opportunities.
• You can synthesise knowledge, trends, dynamics, and best practices from a range of geographies and industries, and use these to create systems and processes that enable the organisation to capture growth opportunities and become more competitive and profitable.
• You are organized and enjoy creating efficient processes and bringing structure to an organization, ensuring things run smoothly and getting the organization ready for growth and new opportunities.
• You have excellent analytical skills and use data-driven decision-making to ensure successful performance.
• You drive new initiatives, embrace and push for change, and are unafraid to try something new.
• You learn quickly, can operate with high autonomy, and are willing to make a deep and focused commitment to growing the business.
• Demonstrated leadership, as well as strong interpersonal and communication skills, are required.
• Creative problem-solving, attention to detail and the ability to handle multiple priorities.
• Able to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Gain perspective and balance the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Benefits

• Competitive salary
• Profitability Bonus
• Health Insurance Plan
• Accommodation
• A company car and a driver
• Work Permit
• Relocation benefit.

Application Closing Date
Not Specified.