Syx-Brij Nigeria Limited - Our client, Adia Hospital, located at Plot 246 AC Street Itokin Road beside Low-cost estate gate, Sabo Ikorodu, is a new modern private hospital committed to providing exceptional healthcare services to the community.
They are seeking highly motivated and skilled individuals to join their team as:
Job Title: Customer Care Representative / Front Desk Officer
Location: Ikorodu, Lagos
Employment Type: Full-time
Reports to: Admin Officer
Job Purpose
- We are looking for a Customer Care Representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Job Responsibilities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications
- High School Diploma, General Education Degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision.
Remuneration
Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.
Application Closing Date
4th April, 2023.
https://www.hotnigerianjobs.com/hotjobs/512467/customer-care-representative-front-desk-officer-at.html