Customer Service Associate (Remote) at Carry1st

Carry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, fintech, and web3, we scale awesome content in underserved frontier markets. Carry1st has a proprietary payments and ecommerce platform which allows players to acquire global content using locally-accessible payment methods. We are backed by awesome investors like: Andreessen Horowitz, Google, Riot Games, Avenir, Konvoy Ventures, and Nas.

We are recruiting to fill the position below:

Job Title: Customer Service Associate

Location: Lagos (Remote)

Job Description

• As a Customer Service Associate, you will be responsible for providing information and resolving customer queries about our different games, the Carry1st Shop, or different payment options available to our customers.

More specifically, in this role:

• Respond to customer inquiries and complaints via all our customer service channels
• Forward and escalate issues to relevant departments and stakeholders
• Provide accurate, valid and complete information by using the right tools

Requirements

• 2+ years of previous customer service experience.
• Familiarity with customer service software programs.
• Strong written and verbal communication skills, with ability to synthesise and communicate complex ideas to both customers and team members.
• Willingness to cooperate with customers to resolve any issues that may arise
• Ability to maintain a calm and polite manner in stressful situations.

Application Closing Date
Not Specified.