Customer Experience Executive at Eclat Human Resources Consulting Limited

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Abuja

Responsibilities
The ideal candidate will (but is not limited to):

• Coordinate effective professional communication with external parties such as clients, consultants, etc.
• Deliver a comprehensive service to enquiring customers.
• Delegate certain customer inquiries to specific teams.
• Display leadership in client hospitality which exemplifies excellent customer service.
• Create a positive atmosphere for guest relations.
• Develop feedback surveys.
• Develop business proposals for prospective clients.
• Developing easy and modern means of reporting in form of templates.
• Maintain and managing technical files and records in an organized manner.
• Provide services that are above and beyond for customer satisfaction and retention.
• provide guidance, feedback, and individual coaching when needed.
• Manage a large number of incoming calls and emails in a polite and friendly manner.
• Manage customer accounts.
• Keep records of customer interaction and details of actions taken.
• Generate sales leads, and building sustainable relationships where necessary.

Requirements

• Bachelor’s Degree in Business Management, Communication or a related field.
• 2-3 years relevant work experience as Customer Service Manager or similar role.
• Expert level in written and verbal communication skills.
• High level of integrity, professionalism, innovation, and creativity.
• Preferably Female for Gender balance.

Required Competencies:

• Excellent communication and interpersonal and relationship-building skills.
• Must be able to maintain the confidentiality of the business and other matters.
• Exceptional time management and organizational skills.
• Accuracy and keen attention to detail.
• Good organization and time management skills.
• Proficient in Microsoft Office.
• Ability to liaise and communicate with clients directly.
• Computer literacy in order to type up reports, results and details of customer interaction.
• A thorough knowledge of the product or service the company they work for is offering.
• Administrative skills.
• Well-presented and professional appearance.
• Strong written and verbal communication skills.
• Comfortable multi-tasking and prioritizing tasks without guidance.

Salary
NGN50,000 - NGN100,000 / Month.

Application Closing Date
30th March, 2023.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.