Fraud Analyst at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Fraud Analyst

Location: Lagos

Roles & Responsibilities

• Block/place restrictions on accounts upon receipt of a fraudulent complaint.
• Monitoring of all electronic transactions across all channels
• Review of out-of-pattern transactions
• Investigation of all electronic channel complaints.
• Resolution and Documentation of investigative findings
• Handling indemnities and footage requests.
• Rendition of all Fraud Team’s regulatory returns
• Investigation of Fraudulent chargebacks lodged against Kuda.
• Investigation of overdraft Fraud
• Manage escalations, effective and efficient remediation strategies
• Treat customers’ complaints of unauthorized transactions.
• Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.

Requirements

• Bachelor's Degree preferably from a recognized University.
• A minimum of 1 year experience
• Proficiency in the use of Microsoft office
• Critical thinking and problem solving skills
• Good report writing and communication skills
• Customer service skills
• Good analytical skills

Application Closing Date
Not Specified.