Technical Support Specialist at Glovo Nigeria

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Title: Technical Support Specialist (They / She / He)

Location: Lagos, Nigeria (Hybrid)
Category: Operations

Job Description

• As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc...), troubleshoot issues and implement new configurations.

Be a part of a Team Where You Will:

• Support B2B users with incidents related to platforms
• Implement new configurations to support operations
• Escalate requests to providers or other tech teams when needed
• Participate to recurring reviews with platforms vendors
• Build and update internal knowledge base
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Requirements
You Have:

• Previous experience in a technical support role or similar
• Technical knowledge (network, systems, scripting, API)
• Problem-solving skills: no problem is too small or too big
• Results oriented, autonomous and efficient
• Proficiency in English
• An empathetic, inclusive and curious attitude.

Benefits
Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit.

Application Closing Date
Not Specified.