Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a qualified candidate for our client, an E-commerce company to fill the position of:
Job Title: Customer Service Centre Manager
Ref No: 444
Location: Abuja
Category: Legal, Customer Services
Responsibilities
- Provide assistance and advise to customers using our products or services
- Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
- Investigate and solve customers’ problems which may be escalated
- Handle customer complaints or any major incidents
- Keep accurate records of discussions or correspondence with customer
- Provide statistics or data to determine the level of customer service the organization is providing
- Developing feedback or complaints procedures for customers to use.
- Develop customer service procedures, policies and standards for the organization or department
- Meet with other managers to discuss possible improvements to customer service
- Train staff to deliver high standard customer service.
Qualification and Experience
- Minimum of 4 years work experience; managing staff
- Conversant with e-commerce
- Possess online buying experience and be familiar with USA and UK sites
- Excellent communication skills
- Target driven and proactive
Expectation/Skills:
- Must be a good team player, must be innovative and proactive
- Must be customer service oriented
- Experience with technology and internet especially ecommerce
- Good people skill with ability to communicate effectively
- Proficient in MS office ( Excel, PowerPoint and word)
- Must be able to manage and lead a team.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online