Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Call Centre Representative for our client, an E-commerce company to fill the position below:
Job Title: Call Centre Representative
Job Ref: 442
Location: Lagos/Nigeria
Category: Legal, Customer Services
Sector: Services
Job Summary
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
Responsibilities
- Answering inquiries by clarifying desired information, researching, locating and providing information
- Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
- Maintains call center database by entering information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
Qualification and Experience
Experience/Qualifications:
- Minimum of 1 (one) year work experience in customer service.
- Conversant with e-commerce.
- Possess online buying experience & be familiar with USA & UK sites.
- Excellent communication skills.
- Target driven and proactive.
Expectations/Skills:
- Must be a good team player, must be innovative and proactive
- Must be customer service oriented
- Technology savvy
- Good people skill with ability to communicate effectively.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidate should:
Click here to apply online