Customer Care and Fulfillment Officer at Paelyt Solutions Limited

Paelyt Solutions Limited is an innovative financial services company (payments, loans, and savings) and technology solutions provider. We possess several money lending products, including Traders / Agents, Device Financing, Supplier Financing, Salaries, etc. Our payment platform, Paytrx, facilitates seamless and secure payments across several online and offline channels. Through partnerships with clients, our solutions are functional at key banks and financial institutions. Our primary focus is on Business-to-Business (B2B) and Business-to-Business-to-Customer (B2B2C) financial services.

We are recruiting to fill the position below:

Job Title: Customer Care and Fulfillment Officer

Location: Mainland, Lagos
Employment Type: Full-time

Description

• The Customer Care & Fulfilment Center Officer, will primarily be responsible for providing an outstanding customer experience daily at the fulfilment and pickup center.
• The customer care officer will collaborate with team members of the operations division, commercial division, finance division and occasionally technology team to ensure business needs are met daily.

Role Requirements

• Handle customer enquiries in-person and via other channels e.g., WhatsApp, phone, email
• Assist customers during order pickup including setup and activation of customer devices.
• Assist customers with login returns warranty and service issues.
• Liaise with shipping company to ensure timely pickup of orders for outbound shipment.
• Receive inbound orders from vendors and partners.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer’s orders following quality, packing and shipping standards.
• Utilize admin portal to manage orders, inventory, customer enquiries etc. to complete tasks and ensure online records are accurate and up to date.
• Manage logistics (as needed) to pick up and/or drop off bulk orders.
• Provide general admin support at the fulfilment center, e.g., organize fulfilment center,
• Inventory counts and audits on a regular basis.
• Adhere and follow safety standards and protocols procedures to ensure safety of devices.
• And any other task that might be assigned from time to time by the supervisor.

Required Qualification

• HND or Bachelor’s Degree from a reputable Nigerian or foreign tertiary institution
• NYSC Certificate
• 2 - 4 years relevant work experience.
• Previous customer care experience is a substantive advantage.

Skills:

• Experience with office management software like MS Office (MS Word. Use of MS Excel is an added advantage)
• Strong organization skills
• Excellent written and verbal communication skills.
• Attention to detail.
• The skills to use of a variety of technology and new computer applications
• Well-organized, detailed and customer-oriented self-starter.

Abilities:

• Teamwork
• Innovation
• Adaptability
• Self-driven
• Motivated
• Problem Solving
• Reasonable understanding of modern business requirements
• Think logically and clearly.
• Meet assigned deadlines.
• Effective communication and interpersonal skills
• Excellent time management and organizational ability
• Ability to multitask and work independently, when needed.
• Strength in lifting 10-25kg items frequently.

Application Closing Date
24th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.