Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.
Job Title: Customer Relationship Manager
Location: Egbeda, Lagos
Job type: Full time
Industry: Real Estate
Job Description
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Coordinating the entire customer support team in line with the organization’s objective
- Expanding the customer base by up-selling and cross-selling
- Understanding key customer individual needs and addressing these
- Conducting business reviews using CRM programs
- Knowing your competition and strategizing accordingly
- Creating and implementing effective customer service procedures, policies and standards
- Implementing an effective customer loyalty program
- Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals
- Any other delegated responsibilities
Requirements
- Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations
- Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities
- Ability to build and maintain relationships with external stakeholders and internal cross-functional team members
- Minimum of 2 years’ experience in Customer Service Lead role
- Certification in customer service/experience;
- Experience in sales & marketing
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/515372/customer-relationship-manager-at-alan-grant.html