Customer Service / Front Desk Officer at Greymond City Shelter Limited

At Greymond Shelter, we develop and construct it to suit your needs. We are focused on the integration of technology and automation into residential and commercial real estate using sustainable methods. The Greymond Shelters brand is a guarantee of integrity, professionalism, and reliable housing Development suitable for all classes. House Planning - We bring to bear our experience and expertise in developing luxury and state-of-the-art property. Property Sale - We specialize in the sale of lands and houses. We also offer flexible payment plans and incentives.

We are recruiting to fill the position below:

Job Title: Customer Service / Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements and Skills

• Candidates should possess a Bachelor's Degree with 3-7 years experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N50,000 / Month.

Application Closing Date
10th April, 2023.