Coordinator - Business Relationship Management, Information Technology at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

Job Title: Coordinator - Business Relationship Management, Information Technology

Job Requisition ID: 2529
Location: Ikoyi, Lagos
Job Type: Full time 
Job Category: MTN Level 2
Reports To: Manager - Business Relationship and Change Management
Division: Information Technology

Mission

• Understand the changing business needs and determine levels of IT Service required to support the business.
• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables

Description

• Develop and manage the IT business relationship with other divisions of the business to improve satisfaction.
• Disseminate information and liaise with other service management areas to drive service delivery.
• Gather business requirements and translate them to IT deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and liase with other supporting business units
• Drive the implementation of business requirements to support IT objectives and validate the adoption of IS service offerings.
• Facilitate meetings with various IT units to discuss and resolve escalations or identified customer issues.
• Maintain IT Service Catalogue, drive IT Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IT Service Levels achievements
• Initiate and maintain business engagement processes and customer engagement forums

Education

• First Degree in any related discipline 
• Foundation Certificate in ITIL4 – IT Service Management, Scrum Master, DevOps
• Practitioner in ITIL Service Level Management will be an added advantage
• Fluent in English

Experience:
3 - 7 years experience which includes:

• Experience working in a medium organization and IT Service support function
• Experience in Business Relationship Management
• Experience in Customer, Agile and Project management 
• Experience dealing with Change Management issues
• Experience working with a range of Service providers

Application Closing Date
13th April, 2023.