Lead, Operation at Alister Greene Limited

Alister Greene Consulting is a professional consulting firm with expertise in providing a People - Process Management solution to small and medium Scale Enterprises. We work with organizations to overcome their organization specific people and process challenges; designing and implementing the most effective and efficient interventions for smooth transitioning from entrepreneurship to a professionally managed firm.

We are recruiting to fill the position below:

Job Title: Lead, Operation

Location: Abuja (FCT)
Employment Type: Full-time

Qualification & Experience

• Bachelor's Degree in Business Administration, Industrial Management, or any related field is required. A Master's Degree is a plus.
• A minimum of 4 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.
• Experienced in leading teams, managing performance, and coaching team members. Experience in supervising and developing operational processes and procedures is required.
• Good understanding of digital banking operations, including customer onboarding, account opening, payments, and fraud prevention.
• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
• Must be analytical, detail-oriented, and able to identify and resolve issues and discrepancies promptly. Must possess good problem-solving skills and be able to make informed decisions.
• Must possess strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint. Knowledge of relevant banking software and applications is also required.
• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
• Familiarity with data analytic tools, and other relevant systems would be an added advantage.
• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.

Salary
N4,000,000 - N5,000,000 / annually.

Application Closing Date
31st May, 2023.