Airtel Nigeria is recruiting to fill the position of Manager IN & VAS.
Job Title: Manager IN & VAS
Code: 7022
Location: Lagos
Job Function:
Participate in evaluation of design from IN and VAS Vendor and primarily responsible for coordination of resolution of operational problems on IN and VAS with Managed service provider with a view to ensure that services to customers are not impaired at all times.
Principal Accountabilities
- To ensure IN and VAS deployment as stipulated in Annual Operating Plan (Financial& Strategy)
- Prepare CAF, Requisition Request for all IN and VAS projects
- Create Project Tracking Systems and ensure continual improvements in Business Model.
- Monitor and enforce valuate all Service Level agreements, partner with all stakeholders to achieve positive customer experience and optimize costs
- Speed of Resolution of IN/VAS issues (Customer)
- Ensure that operational issues on IN&VAS are resolved within SLA with Vendors
- Escalate operational issues that are not resolved within SLA
- Provide statistics of downtime from time to time
- Participate in weekly operational meeting
Qualification
University degree in Engineering.
Professional qualification in Project Management Techniques
Application Closing Date
16th July, 2012
How To Apply
Interested candidates should:
Click here to apply