Billing Support Officer at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers. Leveraging technology to create innovative solutions that help mankind thrive.

We are recruiting to fill the position below:

Job Title: Billing Support Officer

Location: Adenubi, Lagos
Grade: Contract
Travel Frequency: N/A
Reporting to: Team Lead - Billing Support Unit
Function: Handle all Retail Billing Calls, Tickets and Mails Job

Purpose of the Job (Brief)

• The Billing Support Officer deals with customers complaints via telephone and emails.
• They are required to handle a variety of functions, including end to end resolution of Billing issues. Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Deliverables
Maximum of 5 - 6 Key Responsibilities:

• This section requires the top five accountabilities that the role is to deliver own. Written in outcome language, this
• is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Educational Qualifications & Functional Skills

• Minimum Requirements: HND / B.Sc, Any Discipline
• Minimum Experience: 6 Months experience in a contact center
• Work Experience: Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work.

Salary
N90,000 - N100,000 monthly.

Application Closing Date
10th May, 2023.