Regional Field Operations Lead at Babban Gona Farmer Services Nigeria Limited

Babban Gona Agricultural Franchise is a financially sustainable, high impact and highly scalable social enterprise, which is part-owned by the farmers it serves. Babban Gona is an innovative model designed to serve the bottom of the pyramid and transform agriculture into a job-creation engine. Through this agricultural franchise, Babban Gona offers a suite of services to smallholder farmers, helping them to overcome the challenges of fragmentation and low economies of scale.

We are recruiting to fill the position below:

Job Title: Regional Field Operations Lead

Location: Kaduna
Job Type: Full time

About the job

• The Regional, Field Operations Lead will be responsible for managing all field operations in their assigned region, including overseeing sales, marketing, and customer service activities.
• They will be responsible for developing and executing strategies to drive growth, improve customer satisfaction, and ensure operational excellence.

Responsibilities

• Develop and implement regional sales and marketing strategies to meet or exceed revenue targets.
• Provide leadership and guidance to field teams, including sales representatives, account managers, and customer service personnel.
• Develop and maintain strong relationships with key customers, partners, and stakeholders in the region.
• Manage operational and capital budgets for the region, including forecasting, reporting, and variance analysis.
• Develop and implement customer service strategies and programs to ensure high levels of customer satisfaction.
• Analyze sales and marketing data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams, including product development, supply chain, and finance, to ensure that field operations are aligned with company goals and objectives.
• Identify and implement best practices for field operations, including sales processes, customer engagement, and team management.
• Monitor and report on key performance indicators (KPIs), including sales targets, customer satisfaction, and operational metrics.
• Ensure compliance with all applicable regulations, policies, and procedures related to field operations.

Requirements

• Bachelor's Degree in Business, Marketing, Agriculture, or a related field.
• At least 5 years of experience in field operations, sales, or marketing, preferably in the agricultural or technology industry.
• Proven track record of developing and executing successful sales and marketing strategies.
• Excellent leadership and team management skills, with experience managing remote or distributed teams.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and stakeholders.
• Ability to work in a fast-paced, dynamic environment, and manage multiple priorities simultaneously.
• Ability to travel within the region as needed, and work flexible hours to accommodate customer needs.
• Understanding of the agricultural landscape in Nigeria and key challenges faced by farmers and other stakeholders.
• Knowledge of sales and marketing techniques, including customer segmentation, lead generation, and account management.
• Familiarity with CRM and other sales and marketing tools, and ability to leverage technology to streamline field operations.
• Commitment to delivering high-quality customer service, and ability to design and implement effective customer engagement strategies.
• Understanding of regulatory and compliance requirements related to field operations, and ability to ensure compliance with all applicable regulations and policies.

Start Up Environment:

• Thrives in a fast paced, start-up environment with dynamic business priorities.

Unlocking Potential of Team Members:

• Extensive experience and passion for coaching mentoring a team.

Application Closing Date
Not Specified.