Customer Service Representative at RA Trading and Investment

Posted on Mon 24th Apr, 2023 - www.hotnigerianjobs.com --- (0 comments)

R.A Think Design is Nigeria's foremost manufacturer of custom interior designs.R.A. Think Designis an Israeli-Nigerian Interior Design and Custom-made Furniture company that caters to commercial and residential projects.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ketu, Lagos
Employment Type: Full-time

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Job Requirements

  • HND / B.Sc Holder.
  • Minimum of 5 years experience in customer supportor as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
Not Specified.

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