Customer Service Representative at Raedial Holdings Limited

Raedial Holdings Limited has over the years provided great quality services in different sectors in Nigeria and Africa. Our services cut across all major industries and this has helped us add great value to the society.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Greet clients and visitors in a professional and friendly manner
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
• Prepare product and customer reports by gathering data collected during customer interactions
• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Maintain a positive attitude and calmly respond to customers’ complaints
• Recommend possible products to meet the customers’ needs
• Keep proper records and updated customer and clients' database.
• Support the sales team in processing customers' goods and payments
• Liaise with the media team on digital marketing

Qualification / Experience

• Candidates should possess an HND or B.Sc Degree in relevant course with at least 2 years experience
• Proven experience in customer service
• Excellent communication skills, both verbal and written
• Strong organizational skills and ability to multitask
• Proficient in Microsoft Office and other relevant software
• Familiarity with real estate industry terminology and practices is a plus
• Ability to work independently and as part of a team

Application Closing Date
Not Specified.