AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June, 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).
Amercron's services encompass consultancy - various Engineering and project design services through to supply and Installation with ongoing technical support, manpower supply, construction/Project Management and multidisplinary design, and procurement services. These are catergorized into four groups: Engineering Construction/Fabrication; Project Management; Procurement Services and Human Resources Management.
We are recruiting qualified service personnel to support their ambitions in the position below:
Job Title: SharePoint & Intranet Support Officer
Location: Nigeria
Job Purpose
- The SharePoint & Intranet Support is responsible for day-to-day operation and management of the company intranet.
- This person is responsible for maintaining the visual design, site navigation and site content.
- They are also responsible for coordinating key stakeholders, engaging, and training users and monitoring the health of the underlying technology.
- Support, Run & Maintain of SharePoint On-premises and Share Point Online(Hybrid)
- Provide functional support to users on intranet portal built on Share point2019
- Monitor and close out request service catalogue on ServiceNow within Service Level Agreement(SLA)
- Monitor and close out incident tickets on ServiceNow.
- Provide weekly report of DRM activities and highlights for review.
Principal Accountabilities
Share Point Support Services:
The Contractor shall be responsible for providing SharePoint, Support Services which shall include but not limited to:
- Managing and checking the overall NG SharePoint health and functionality
- Provide NG-Sharepoint functional support
- Monitoring Share Point trends (e.g, Site usage and growth, disk space usage and growth)
- Regularly auditing NG SharePoint environment for stability and performance
- Site creation and lists & user enablement
- Attend to incidents ticket on ServiceNow
- Attend to SharePoint request on ServiceNow to close out users request with inSLA
- Participates in weekly change advisory board meeting.
- Monitoring of Functional email (uig-drm-collaboration-services@shell.com) for requestsand issues
Intranet Support Services:
- Support Intranet granting access to users.
- Managing user access requests on Intranet Services
- Content writer and maintenance of information and knowledge resources on the intranet to ensure it is kept up to date and supports users of the system
- Daily monitoring of intranet Service to ensure obsolete item/news are removed
- Conducting regular needs analysis sessions, evaluating usability, recommending and implementing improvements on the intranet site
- Providing support to staff with questions on the approval channels to display items on intranet
- Managing content team area linking through to the areas of the site used
- Develop and publish web pop-up banners on intranet SEPCiN webpage
- Managing & resolving user’s technical issues on intranet pages
- Supporting the development of team’sintranet service
- Provide support on SEPCIN website (A-Z links)
Key Challenges:
- Safety, security and confidentiality of Documents.
- Follow-upon customer issues and provide an e2esolution.
- Action ServiceNow incident tickets within 48hrs.
- Ability to handle difficult customers
- Prioritising issues based on business demand
Knowledge, Skills & Experience
- A Graduate with a minimum of 2 years experience with a flair for web development and intranet service.
- Sound knowledge of Document management, Information Management Processes & Sharepoint.
- Excellent writing and communication skills with a particular focus on writing for the web and social networks on intranet site
- Basic understanding of the components of common web technology (HTML, CSS, Java script)
- A self-starter with good judgment, the ability to work in a fast-paced, creative platform and adapt quickly to changing needs and priorities
- Passion for info graphics design and code development
- Good communication and networking skills are mandatory.