Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.
We are recruiting to fill the position below:
Job Title: Team Lead, Guest Relations
Location: Abuja
Job Type: Full-time
Reports To: Executive Director
Days of Work: 7 days with 2 days off in a week.
General Job Description
- This is the forefront of customer service. She is one of the first staff to meet and greet guests on arrival. The GRO provides all guests’ with above-and-beyond service expectation and create a memorable stay.
- The position ensures that guests are satisfied from the moment they arrive at Peniel Apartments until their departure.
- There should be continuous contact with all guests’ even after their departure.
Duties & Responsibilities
- Reviewing the arrival and departure list daily and assists in preparing and distributing welcome amenities.
- Welcome guests upon arrival/check-in and bids them farewell at check-out.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Attends promptly to customers' inquiries and assists them with their needs.
- Responsible for providing information regarding the Peniel facilities and all other services available.
- Should have up to date information on daily room occupancy
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Ensures compliance to Peniel’s rules and policies.
- Adhere to strict staff grooming and hygiene standards.
- Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.
- Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
- Actively listen and resolve guests’ complaints.
- Assists the guest in their travel needs.
- Ensures the guests are satisfied and maintains their satisfaction throughout their time
Job Requirements
Education & Training:
- Minimum of B.Sc in Tourism, Business Administration or other related courses.
Knowledge & Experience:
- 5 - 8 years of experience in similar role.
Skills & Abilities:
- Should always be neatly dressed, wears the complete uniform within the standards set forth by management.
- Should always wear Identity tag at all times in order for recognition.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Excellent computer skills.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well with guests and employees.
- Personable, enthusiastic, self-motivated and able to work independently
- Should possess detailed information about Peniel’s facilities and other surrounding areas with similar products.
Salary Band
Benefit - NHIS
Application Closing Date
31st May, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/522909/team-lead-guest-relations-at-peniel-apartments-lim.html