Technical Support Specialist at Raenest

Raenest is financial technology company helping African startups get more control over their growing global financial operations. Imagine a platform that understands Africa and helps you do the heavy lifting in today's ever complicated financial world.

We are recruiting to fill the position below:

Job Title: Technical Support Specialist

Location: Lagos

Job Description

• The Technical Support Specialist provides technical assistance and support to customers and internal employees.
• The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues.
• The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.

Requirements
Must haves:

• 2+ years of experience in technical support or related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting skills.
• Ability to work well in a team environment
• Experience with ticketing systems and remote support tools.
• Basic understanding of networking protocols and concepts.
• Knowledge of javascript and React js.
• SQL and database query language experience.

Application Closing Date
Not Specified.