BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa. We are working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves. Our team of 900 people - 51% of whom are women - is on track to produce and sell over 150,000 stoves per month in 2022 at our solar-powered facility in Kenya.
We are recruiting to fill the position below:
Job Title: Social Media Representative
Location: Lagos
Employment Type: Full-Time
About the Role
- We are looking for a qualified Social Media Representative to join our team. If you are a customer care professional with experience in digital customer care, we would like to meet you.
- Our ideal candidate has oral and excellent written communication skills and is willing to develop engaging content to solve our customer solutions.
- You should be a ‘people person’ with the ability to moderate online conversations with our digital community.
- Ultimately, act as the face and voice of our brand and manage all country-level customer care issues on digital platforms.
Duties and Responsibilities
- Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.
- Work with in-cross functional teams to meet and exceed customer expectations.
- Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.
- Generate weekly reports on feedback, outstanding queries and support provided.
- Facilitate brand consistency and on digital platform, through the stipulated response tree.
- Liaise with multifunctional departments to stay updated on products and features development.
- Build relationships with existing customers, potential customers, and industry professionals.
- Stay up to date with current technologies and trends in social media, design tools and applications.
Skills and Experience
- Candidates should possess a Bachelor's Degree in Social Media Management, Marketing, or a related field.
- A minimum of 1 year’s experience as a social media representative or a similar role.
- A year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of social media tools, such as Hootsuite, Meta Business Suite, and Google Analytics.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note
- Qualified female candidates encouraged to apply
- BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
https://www.hotnigerianjobs.com/hotjobs/525378/social-media-representative-at-burn-nigeria.html