Employee Relations Specialist at Palmpay Limited

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Employee Relations Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Manage the daily administration of the Company’s Employee Relations program and assist with the implementation of changes to Employee Relations policies and procedures.
• Shape and promote a culture of collaboration, trust and teamwork, throughout the organisation through leadership and effective communication.
• Coordinate efforts with the HR Department and other specialised HR functions to provide employees and management with excellent customer service.
• Explain company compensation and benefits programs, such as medical, insurance, and other programs, and enrol workers in specified programs.
• Provide administrative support and prepare, develop, and maintain a variety of recurring and non-recurring reports regarding operations, personnel and programs, and enter/update personnel forms and records as needed.
• Respond to questions and concerns regarding employee relations, benefits, records, training and development and other human resources programs.
• Develop reports, respond to non-routine operational program questions within guidelines, and provide administrative support.
• Promote the use and implementation of tools/technologies to gain efficiency in delivering HR solutions.
• Perform other duties as assigned.

Person Specification

• Minimum of Bachelor's Degree in Human Resources Management, Psychology and other related fields.
• Minimum of three (3) years of work experience as an Employee Relations Specialist or similar role.
• Experience working in a bank or any Financial institution.
• Demonstrated knowledge of employment and labour laws.
• Prior experience in the Fintech industry is strongly preferred.
• Must have basic proficiency with Microsoft Office programs including Word, Excel and PowerPoint.
• Exceptional verbal and written communication skills.
• General understanding of end-to-end commercial contract operations management.
• Demonstrated proficiency in utilising data management tools.

Application Closing Date
18th May, 2023.