Global Quest Human Resources Consults & Services is a management Consultancy firm that provides excellent service to her numerous clients across the globe.
We are recruiting to fill the position below:
Job Title: Customer Relation Executive
Location: Opic / Mowe / Shagamu / Ijebu Ode - Ogun
Employment Type: Full-time
Job Description
- Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
- Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
- Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
- Understand and deliver your KPI's and SLA's specifics
- Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
- Maximise on every opportunity ensuring the client/carer receives outstanding service
- Ensure all system records are up to date and accurate
- Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
- Manage teams of customer escalation.
Requirements
- Candidates should possess an OND / HND qualification with 1 - 5 years relevant work experience.
Salary
N50,000 - N70,000 Monthly.
Application Closing Date
20th May, 2023.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/525907/customer-relation-executives-at-global-quest-human.html