Distribution Team Leader at International Breweries Plc - Anheuser-Busch InBev

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: Distribution Team Leader

Job Requisition ID: 30043335
Location: Port Harcourt, Rivers
Job Type: Full time

Key Purpose

• The key purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly.
• Grow profitability by exploiting delivery mode opportunities.
• Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key Outputs and Responsibilities
Enhanced Customer Service:

• Implement DPO management routines
• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards
• Dedicated work area 5's inspection / audit , visual boards updated with 5's scores and gaps
• OWD's done for Quality , truck departure , truck arrival and truck delivery process at POC
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented    
• Driver feedback analysis done and feedback given to drivers
• Relevant customer service training conducted for delivery team

Driver Productivity:

• Refusals tracked, analysed and action plans created and implemented
• OWD's done for Quality, truck departure , truck arrival and truck delivery process at POC
• Transport labour productivity - GOPS completed and action plans developed
• Delivery process standardized and SOP's implemented
• Plan vs actual km analysed , action plans developed and implemented

Stakeholder Engagement:

• Maintain open communication channels with CiC and Centralised Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Education and Experience

• Relevant 3 year Tertiary Degree / diploma, preferably in Supply Chain and or Logistics.
• 2 years experience in a customer service role within an FMCG Supply Chain and or Logistics.
• Advanced proficiency in Microsoft Office.
• Valid Code 08 Drivers License.

Key Attributes and Competencies:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement

Application Closing Date
24th May, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online