Customer Service / Billing Representative at Outreach Medical Services

Outreach Medical Services is a group of hospitals offering affordable care to women and children across Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Billing Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure smooth relationship between the hospital and other stakeholders in our eco system.
• Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Ensure welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patients Experience for all patients.
• Preparation of bills for all patients.
• Collection of all forms of payments.
• Issuing of receipts for payments.
• Daily registrations and analysis of cash received.
• Debts and receivables monitoring and recovery.
• Complaints management.

Requirements and Qualifications
Education and Experience:

• B.Sc or HND in Accounting.
• Minimum of 2 years work experience as a Billing/Accounts Officer in a fast growing firm.

Skills:

• Attention to detail.
• Honesty, integrity and confidentiality.
• Team player.
• Must be sharp, analytical, smart and trustworthy.
• Must be computer literate with excellent skills in Microsoft office tools.
• Knowledge of accounting policies, techniques and practices e.g. quick books.

Application Closing Date
30th May, 2023.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: [email protected] using the Job Title as the subject of the mail.