Client Services Officer at Skyhigh Medical Centre

Skyhigh Medical Centre puts the needs of the patient first. It believes a healthcare system should be affordable, accessible, and quality-driven.through integrated healthcare services. Over the past few years, Skyhigh Medical Centre has continued to remain a leading healthcare provider to the communities in Lagos, promoting and providing essential healthcare delivery.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Magodo, Lagos

Responsibilities

• Warm welcoming of patients/Clients
• Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution
• Perform all clerical duties necessary to keep the hospital running
• Manage incoming calls & follow up patient for next scheduled appointment
• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
• Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
• Liaise with HMO’s and other corporate organization for patient eligibility and approval
• Send daily reports to Head of Admin/Client Executive
• Calling of dormant client/patient
• Response to official email
• Follow up with patient for their next schedule appointment
• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done
• Scheduling appointment /Proper Record Keeping
• Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up
• File important document and keep them well arranged
• Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required.
• Management of receivables from clients via: cash, cheque, direct payment and inter-switch.
• Ensure all receivables are remitted to the account department

Qualifications

• Interested candidates should possess a Degree
• Have at least 2-3 years work experience in Health sector as a Client Service
• Must have a good communication skills
• Must reside in Lagos

Application Closing Date
5th June, 2023.