Customer Service Representative Business Partner at Palmpay Limited

PalmPay is a Pan-African Fintech company currently operating in Nigeria, Ghana, and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Business Partner

Location: Ikeja, Lagos
Employment Type: Full-time

Key Duties and Responsibilities

• Monitoring progress of current orders to meet customers expected promised dates
• Quoting and handling customer enquiries and subsequent follow ups
• Outbound customer service calls to check satisfaction
• Motivates, guides, and mentors team members to exceed goals and creates a positive environment on a day-to-day basis
• Communicates team goals, project updates, and staff performance with the management team.
• Strictly adheres to deadlines by communicating expectations to team members, setting goals, motivating team members
• Creates an atmosphere centered on delivering superior customer service at all times.
• Supervises team members in duties and performance.
• Monitors and reports the performance of the team.
• Advises management in hiring and termination decisions when necessary.
• Oversees work quality and verifies satisfactory meetings of company standards.
• Works with management team to set and evaluate projects and overall goals.
• Maintains strong working knowledge of company products and services and offers.
• Tracks and records the service goal, employee development, and department records and statistics.

Requirements

• Previous experience of managing people/leading and motivating a customer service team
• Previous experience of working in a corporate environment, ideally financial industry
• Passionate about customer excellence
• Able to build relationships and a team environment quickly
• Industry background helpful but not essential
• Excellent command of the English language both written and verbal

Application Closing Date
29th May, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.