Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the below position:
Job Title: Head, Network Operation Centre
Location: Abuja
Job Summary
- Coordinate the implementation of an effective framework for the operation and maintenance of the Base Station Subsystem, provide support functions on access network and effective management of all monitoring tools
- Provide leadership and direction for the Network Operations Centre unit.
Principal Functions
- Assist the Director, Network Operations in communicating the division's strategic direction and objectives to all staff.
- Assist in the definition of the division's plans, policies, projects and service levels.
- Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
- Keep abreast of global and local best practice as it relates to the team function's activities.
- Continuously review the unit/ team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
- Identify required resources, personnel and funding to achieve the unit/ function's strategy.
- Establish and maintain relationship with key internal and external stakeholders.
- Manage and support network access and network performance management systems including all monitoring tools.
- Oversee the integration, management and administration of Base Station Subsystem (BSS) and access network platform infrastructure (UNIX-Solaris and application level) and other related equipment.
- Ensures processes and procedures (e.g.Escalation/reporting, updates, call answering/handling, and training) are in place to support scalable growth
- Continually identifies areas for process,quality and efficiency improvement within the NOC, recommends prioritized enhancements with supporting details to Change Control Board and oversees implementation.
- Manage and support admittance and access to Network Infrastructures locations especially MGW and BSC sites
- Ensure regular update of network element database documentation, support and monitor a proactive maintenance cycle on all access network systems and infrastructure.
- Delivers constant improvement in real-time identification and resolution of real-time problems; brings a deep attention to process, training and actions necessary to support outages time reduction and issue detection, response and recovery
- Investigate and identify reasons for abnormal network conditions.
- Take proactive steps to prevent network faults and failures.
- Serve as unit's primary liaison with third-party vendors and initiate regular meetings to agree on service levels.
- Manage vendor performance and ensure agreed SLAs are achieved.
- Review recommendations of the internal audit function relating to BSS operations policies, standards, guidelines and operations and take action as required.
- Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
- Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Monitor and control the budgetary needs of the unit/function.
- Develop and report on metrics for the performance of the NOC and individual NOC employees
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network Operations.
- Perform any other duties as assigned by the Director, Network Operations.
Educational Requirements
- First degree or equivalent in Electrical Engineering
- Postgraduate/ professional qualification in a related field will be an added advantage.
Experience, Skills & Competencies
- Nine (9) to twelve (12) years Telecoms work experience with at least three (3) years in a managerial role.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online