Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the position of:
Job Title: Officer, Change and Enablement
Job ID: 12803
Location: Nigeria
Full/Part Time: Full time
Job Summary
The Officer, Change will be expected to:
- Lead the reengineering of moderately complex business processes to improve internal efficiency, drive innovation and sustainability or accelerate corporate growth.
- Identify opportunities to improve workflow and provide systematic access to accurate, real-time and consistent information.
- Analyze current processes by mapping, flowcharting and creating visual aids in order to evaluate against current procedures or best practices.
- Perform business environment analysis.
- Identify and apply lean and six sigma tools and processes such as cycle-time reduction/improvement in turnaround times, VOC, Just-in-Time (JIT), value streams, Kaizen.
- Develop action plan to translate strategic objectives into actionable initiatives.
- Define and use performance measures to drive and monitor business unit performance and evaluate the results in relation to the plan.
- Monitor and measure process goals and impact on product or service quality.
- Work in partnership with cross-functional teams to identify operational projects that support business initiatives and future business models. i.e. business modeling.
- Quantify business process improvement in monetary terms.
- Any other duties assigned by the Manager, Change Services.
Duties & Essential Job Functions
- Process Improvement activities (process mapping, data gathering, brainstorming sessions, workshops, analysis) will account for 70%of this individual work time.
- Training stakeholders and process owners in newly defined processes -10% of the time.
- Business Analysis may account for about 5 - 10% of this individual's work time.
- Project & programme management will occupy about 10% of this individual's work time
- Required Skills and Qualifications
Desired Skills
- A minimum of seven (7) years experience, three (3) of which should be in or business process definition & modeling, development, and implementation, training, change management, and team facilitation
- Experience in leading or participating in a successful process improvement effort using the Lean Six Sigma, or other similar process improvement methodology is desirable
- Experience working in the financial services sector
- Excellent written and oral communication skills.
- Superior analytical skills
- Working knowledge of the Microsoft Office tool suite (Word, Excel, PowerPoint and Project) is necessary.
- Working knowledge of process modeling tools (ARIS, Visio, etc) is necessary.
- Flexible; comfortable working alone, but also frequently engaging with others in a dynamic, often fast-paced, mission-focused work environment.
Required Competencies
Required Education (including Major):
- Must possess a first degree in Social Sciences, Engineering or any other Science related field.
- Must possess a six sigma certification (Black or Green Belt).
- Possession of a project management qualification will be an added advantage (either PRINCE2 or PMP).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online