Client Service Manager at Revent Technologies Limited

Revent Technologies Limited is a technology solutions provider for dynamic organisations, providing bespoke software design and development, developer outsourcing and technology advisory, etc.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos

Job Summary

• The Client Service Manager will be responsible for establishing and maintaining positive client relationships and ensuring exceptional service delivery.

Responsibilities

• Develop and nurture strong relationships with clients, acting as the main point of contact.
• Understand client needs, objectives, and expectations to provide customized solutions.
• Regularly communicate with clients to provide updates, gather feedback, and address concerns.
• Foster trust and maintain a high level of client satisfaction through attentive service.
• Manage client accounts, including contract renewals, upselling, and cross-selling opportunities.
• Conduct regular business reviews to assess client satisfaction, identify areas for improvement, and develop action plans.
• Collaborate with internal teams to ensure timely and accurate delivery of products/services.
• Monitor key performance indicators and metrics to track account health and proactively address any issues.
• Investigate and troubleshoot client concerns, escalating critical issues to appropriate stakeholders when necessary.
• Identify opportunities for account growth and revenue expansion.
• Proactively engage with clients to identify their evolving needs and propose relevant solutions.
• Prepare and present regular reports on client performance, highlighting key insights and trends.
• Provide recommendations based on data analysis to enhance service quality and client satisfaction.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field
• A minimum of 10 years experience.
• Proven experience in client relationship management or account management.
• Strong interpersonal and communication skills, both written and verbal.
• Exceptional customer service orientation with a focus on client satisfaction.
• Proficiency in using CRM software and other relevant tools.
• Ability to build and maintain effective relationships with clients and internal teams.
• Excellent problem-solving and conflict resolution abilities.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Analytical mindset with the ability to derive insights from data.
• Knowledge of the industry and market trends related to the company's products/services is a plus.

Application Closing Date
Not Specified.