Customer Experience Executive at Smile 360 Dental Specialists

Smile 360 Dental Specialists is one of the leading dental clinics in Nigeria, based on our customer satisfaction ratings and awards won. We were voted winner of the “Best Dental Service Provider of the Year” consecutively from 2015 - 2019 and again in 2021 by the Nigerian Healthcare Excellence Awards (NHEA).

With a vision to be a catalyst for changing the way Oral Health is perceived in Africa, Smile360 is a known pioneer in the areas of Orthodontics, Cosmetic Dentistry, Dento-facial Orthopaedics, and Paediatric Dentistry in the Nigerian dental space. Our other services include Oral & Maxillofacial surgery, Implant Dentistry, Endodontics, Family Dentistry, and Periodontics.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Essential Responsibilities

• Cheerfully welcome and make patients comfortable.
• Ensure front office is tidy and all necessary appliances are switched on
• Walk through reception area 2 times daily to ensure everything is ok and there are no patients waiting unduly.
• Offer / serve tea/ coffee/ water to patients.
• Re-engage patients
• Ensure every new patient goes to check out before treatment
• Make sure all patients went with referral cards
• Schedule future appointments for all patients
• Give hub points to patients for bringing cads, wearing T-shirt and coming on time
• Check foe undelivered messages
• Fill any openings in schedule
• Make copies of HMO cards/ letter
• Check that all reception area appliances are switched off before leaving the office.

Knowledge and Skill Requirements

• First Degree in Social Sciences, Arts, Humanities or related field
• 1 - 4 years relevant work experience.
• Very good Communication (verbal and written) skills
• Planning and organizational skills
• Strong listening skills
• Customer focused
• Knowledge of Microsoft Office suites applications
• Digitally oriented.
• Good persuasion skills.

Competencies:

• Ability to multitask
• Proactive
• Able to remain calm and coordinated under pressure
• Tactful and disciplined.

Person Specification:

• Organized & efficient
• Cheerful disposition
• Flexible
• A team player.

Application Closing Date
8th June, 2023.