Customer Service Representative at Ark Insurance Group

Ark Insurance Group is a professional insurance broker with over 45 years of experience in providing clients with the highest standards of risk placement and claims servicing in Nigeria. Our focus is on technical competence coupled with in-depth local market knowledge to deliver a strong service for both local and multinational clients operating in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Manage large amounts of incoming phone calls and emails in a timely manner.
• Understand, Identify, and assess clients/agents’ needs/questions/complaints related to the business (payment information, App /Platform issues, Insurer backend issues) to provide appropriate solutions, its alternatives and achieve satisfaction; follow up to ensure resolution.
• Build sustainable relationships and trust with clients through open and interactive communication.
• Take the extra mile to engage customers/agents for resolution purposes.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Efficiently, follow communication procedures, guidelines, and policies as taught.
• Meet customer service targets and call handling quotas with reports.
• Keep records of customer interactions, process customer accounts and file documents online (excel, word); power-point presentation is a plus.
• Liaise with in-house Development Team on technical issues.
• Eventually learn how to train users on using the Retail platform.

Key Result Areas

• Customer service disposition is needed, you should like to talk to people.
• Strong phone contact handling skills and active listening.
• Familiarity with Outlook Office365 systems.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication, written and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Qualifications

• Have a B.Sc or HND Distinction in a relevant course.
• Graduate with 1- or 2-years’ experience.
• NYSC completion.

Skill Requirements:

• Persuasive Speaking Skills
• Clear Communication skills (written and spoken)
• Empathy
• Self-Control
• Effective Listening Skills
• Time management Skills
• Product Knowledge
• Ability to interact with the right language and attitude
• Willing to take responsibility.

Application Closing Date
8th June, 2023.

How To Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.