Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.
We are recruiting to fill the position below:
Job Title: Head of Customer Service
Location: Lagos
Employment type: Full-time
Key Responsibilities
- The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.
- The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.
Requirements
- Higher National Diploma / Bachelor’s Degree in Business Administration, Marketing or Mass Communication with at least five years’ experience in a similar role.
- Proficient in Microsoft Office.
- Must be familiar with ERP packages
- Excellent communication and presentation skills
Skills:
- Strong phone contact handling skills and active listening.
- Excellent in interpersonal communication skills, both verbal and written.
- Exceptional customer service skills.
- Ability to multitask, prioritise, and manage time effectively.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/532173/head-of-customer-service-at-kimberly-ryan.html