WorkSpace Global Consulting - Our client, one of the largest Tourist firms in Nigeria is currently looking for highly professional individuals to fill the position of:
Job Title: Reservationist
Location: Lagos
Responsibilities
- Determine customers' needs and preferences, such as Schedules, Budgets and Travel Dates.
- Plan and arrange tour packages, excursions, and day trips.
- Make alternative booking arrangements if changes arise before or during the trip.
- Assist with literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.
- Confirm bookings and ensure necessary documentation has been sent on time to reservations offices such as guest certificates.
- Managing Customer issues / complaints and assisting reservation offices with empathy and a focus on guest satisfaction.
- Sorting through vast amounts of information to find the best possible travel arrangements.
Experience
- Previous guest service and reservations experience preferred.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
- Previous travel and tourism experience preferred.
- Excellent listening and comprehension skills required.
Skills:
- Telephone Etiquette.
- Computer Literacy, using programs such as Excel, Word, Microsoft Outlook (Email).
- Must be Sales Driven.
- Must be customer service orientated.
Application Closing Date
14th April, 2015.
Method of Application
Qualified and interested candidates should send their CV's to:
[email protected]