Customer Service Representative at FoliXx Hospitality

FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon:integrity, excellence, attitude, competence, and continuous improvement.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos

Job Description

• Strategizing and monitoring the daily activities of customer service operations.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.
• Managelargeamounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a First Degree with 3+ years relevant work experience.

Application Closing Date
Not Specified.